Privacy Policy
Bix3 ("we", "our", "us") operates the website https://www.bix3.com and provides web hosting, WordPress hosting, domain registration, SSL certificates and related digital services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Information you provide
- Account & order details: name, email address, phone number, billing address and company details when you purchase a service through our online store.
- Contact form submissions: name, email address and the content of your message when you contact us.
- Domain registration data: registrant contact details required by domain registries (WHOIS data).
Information collected automatically
- Usage data: IP address, browser type, device information, pages visited and referral source.
- Cookies: small files that keep you signed in, remember preferences and help us understand how the site is used. You can disable cookies in your browser settings.
2. Payment Information
Payments are processed securely by Stripe, Inc. Your full card details are transmitted directly to Stripe and are never stored on our servers. Stripe is a PCI-DSS Level 1 certified payment processor. We only receive limited information such as the card brand, the last four digits and the payment status. Stripe's handling of your data is governed by the Stripe Privacy Policy.
3. How We Use Your Information
- To provide, activate and manage your hosting, domain and SSL services;
- To process payments, invoices and renewals;
- To respond to support requests and enquiries;
- To send service notifications such as renewal reminders, maintenance alerts and security notices;
- To send occasional promotional emails (you can unsubscribe at any time);
- To improve our website, prevent fraud and comply with legal obligations.
4. Sharing Your Information
We never sell your personal data. We share information only with trusted parties needed to deliver our services:
- Infrastructure provider: our hosting platform partner that operates the servers powering your services;
- Stripe: for secure payment processing;
- Domain registries and registrars: to register and manage domain names on your behalf;
- Certificate authorities: to issue SSL certificates you purchase;
- Legal authorities: where required by law, court order or to protect our legal rights.
5. Data Retention
We keep your information for as long as your account or services remain active, and afterwards for as long as necessary for billing records, tax and legal compliance. You may request deletion of your data once all services are cancelled and no legal retention obligation applies.
6. Security
We protect your data using SSL/TLS encryption, firewalls, access controls and secure data centers. While no method of transmission over the internet is 100% secure, we take commercially reasonable measures to safeguard your information.
7. Your Rights
Depending on your location, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@bix3.com.
8. Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
Questions about this policy or your data? Email support@bix3.com or write to us at Colombo, Sri Lanka.