Terms & Conditions
These Terms & Conditions ("Terms") form a legally binding agreement between you ("Customer", "you") and Bix3 ("we", "our", "us") governing your purchase and use of our web hosting, WordPress hosting, domain registration, SSL certificate and related services (the "Services"). By ordering or using any Service, you agree to these Terms, our Privacy Policy and our Payment Terms.
1. The Services
We provide shared Linux hosting, managed WordPress hosting, domain name registration, SSL certificates and business software solutions. Services are provisioned on an enterprise-grade autoscaling cloud platform. Feature allowances (storage, websites, mailboxes, databases) are as described on the relevant plan page at the time of purchase.
2. Account Registration
- You must provide accurate, current and complete information when ordering, and keep it up to date.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- Notify us immediately at support@bix3.com if you suspect unauthorised access to your account.
3. Acceptable Use
You agree not to use the Services to host, store, transmit or distribute:
- Illegal content or content that infringes intellectual property rights;
- Malware, phishing pages, or material designed to harm or defraud others;
- Unsolicited bulk email (spam). Email tools may only be used with recipients who have given consent, in compliance with applicable anti-spam laws (e.g. CAN-SPAM, GDPR);
- Content that facilitates network abuse, including port scanning, denial-of-service attacks or attempts to breach any system's security;
- Adult content, gambling services, or pharmaceutical sales where prohibited by applicable law.
"Unlimited" resources are subject to fair use: they must reflect the normal operation of websites, not standalone storage, backups of external systems, or file distribution services. We may ask you to reduce usage that degrades platform performance for other customers.
4. Service Availability
We target 99.99% platform uptime. Scheduled maintenance, emergency security work, factors beyond our reasonable control and issues caused by your own website code are excluded from any uptime measurement. Uptime commitments do not constitute a guarantee of uninterrupted service.
5. Backups and Data
You are responsible for maintaining your own independent backups of your website files, databases and email. We do not provide automatic backups of customer data and are not liable for data loss.
6. Domain Names
- Domain registrations are subject to the terms of the relevant registry and ICANN policies.
- Registration is completed only when confirmed by the registry, and names are allocated first-come, first-served.
- You are responsible for renewing domains on time. Expired domains may incur redemption fees or be permanently lost.
7. SSL Certificates
SSL certificates are issued by third-party certificate authorities and subject to their validation requirements and subscriber agreements. Issuance times depend on the validation level (DV, wildcard, EV) and on you completing the required verification steps.
8. Suspension and Termination
- We may suspend or terminate Services that breach these Terms, remain unpaid after the due date, or pose a security or legal risk to us, our platform or other customers.
- You may cancel any Service at any time from your client area; see the Payment Terms for what happens to fees on cancellation.
- Upon termination, your data may be permanently deleted after a reasonable grace period.
9. Intellectual Property
You retain all rights to the content you host with us. We retain all rights to our website, branding, and software. You are granted only the limited rights needed to use the Services during your subscription.
10. Limitation of Liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services is limited to the amount you paid us for the affected Service in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits, lost revenue or lost data.
11. Indemnity
You agree to indemnify and hold us harmless from claims, damages and expenses (including reasonable legal fees) arising from your content, your use of the Services, or your breach of these Terms.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated date, and where practical we will notify you by email. Continued use of the Services after changes take effect constitutes acceptance.
13. Governing Law
These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.
14. Contact
Questions about these Terms? Contact us at support@bix3.com.